Terms and conditions

General Terms and Conditions

These terms apply to all users of the site. The Terms and Conditions will be valid for all your future transactions with Studio Piia Hänninen (may be referred to as ‘we’ or ’us’) and visits to the site. Studio Piia Hänninen reserves the right to revise these terms and conditions. Users are responsible for keeping themselves updated with such changes.

Disclaimer

Studio Piia Hänninen does not guarantee that all items included in the online store are in stock at the time of your order. In the event that an item is unavailable, Studio Piia Hänninen will contact you shortly by phone or by e-mail. Studio Piia Hänninen cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Studio Piia Hänninen may, at any time, amend the content of the site. Although Studio Piia Hänninen strives to display the correct texts, images and pricing on the website, errors may occur. If you have been charged the wrong amount in the Online Store, Studio Piia Hänninen will give you the option of placing a new order with the correct price or canceling your order. Studio Piia Hänninen, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where Studio Piia Hänninen acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Studio Piia Hänninen cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. Studio Piia Hänninen cannot guarantee problem-free, uninterrupted, and secure access to the site.

Copyright Permission Notice

Copyright in the documents provided in this site (including, without limitation, the trade marks of Studio Piia Hänninen, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Studio Piia Hänninen. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Studio Piia Hänninen. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

Privacy Policy

All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of Studio Piia Hänninen. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above.

All customers paying by card are subject to validation checks. Studio Piia Hänninen reserves the right to delay any order if fraud is suspected.

Links

The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Colors

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

Violation of Rules

Studio Piia Hänninen reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Force Majeure

In case of Force Majeure, Studio Piia Hänninens obligations will be suspended. The contract between you and Studio Piia Hänninen can, in such cases, be partially or fully terminated by yourself or by Studio Piia Hänninen. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.

Under such circumstances, Studio Piia Hänninen will attempt to resolve all issues in a timely manner.

Governing Law

These terms of use are complied in accordance with Finnish law and the Finnish courts will have exclusive jurisdiction for any dispute under this agreement.

The laws of your country may differ from Finland and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

Methods of Payment

We accept payment by the following cards: VISA, VISA ELECTRON, MASTERCARD, EUROCARD

The creditcard has to be issued in the same country as your order is being placed from.

We are also able to accept payment by Finnish bank transfers.

Payments with Visa, Visa Electron or MasterCard

If you want to pay with Visa, Visa Electron or MasterCard cards, acts Studio Piia Hanninen only as the marketer of services and products and delivers the products to buyers. Paytrail Oyj is responsible for reclamations.

Paytrail Oyj acts as the seller in Visa, Visa Electron and MasterCard payments and the deal is made between the customer and Paytrail Oyj. The seller is responsible for all deal related obligations. Paytrail Oyj is also the payment recipient.

Paytrail Oyj
Business-ID: FI2122839
Innova 2
Lutakonaukio 7
FIN-40100 Jyväskylä
Telephone: +358 207 181 830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Currency

We charge all orders OUTSIDE and INSIDE Europe in EURO.

Shipping / Delivery Time for Items in Stock

Delivery time within Finland is 3-5 working days.

Delivery time for International shipping is 3-7 working days inside EU and 5-10 days outside EU.

International customers outside the EU (European Union), please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from Studio Piia Hänninen, please check with your local customs office for your local rules and regulations.

We don’t deduct VAT for international orders.

Cancellations and Changes

If you’d like to cancel your order or make any adjustments it is important that you contact us as soon as possible so that we don’t pack and ship the order.

Always type ‘CANCELLATION’ or ‘ORDER CHANGE’ along with your order number in the subject field on the email and we will look into the matter.

If an order is cancelled before it has been sent out we reserve the right to charge a restocking fee of 10 EURO.

Multiple Items Order

We reserve our rights to cancell any orders that is done in multiple quantities on the same item.

Specially on limited items.

Refunds & Exchanges

You can return an item within 14 days at your own expense. The item have to be un-used and in new condition. For example; do not send clothes in envelopes that will damage the goods. Both the returned item AND the packageing has to be in un-used as new condition, if the package is damaged we will charge a fee of at least 20% of the value of the merchandise or 25 EURO.

We will either exchange the returning item(s) and send it to you freight-free or refund your money.

Studio Piia Hänninen does not refund shipping costs.

If you place an order and refuse the package when it arrives, you will not get a full refund for your order. You will be charged with the costs of the shipping fees, and also with an additional penalty fee of 10% of the orders value or at least 25 EURO.

Finnish law applies to your contract when you purchase at Studio Piia Hänninen

NOTE: It is very important that you provide us with a telephone number that you use during day time, preferably a cellphone number.

NOTE: The process of refunds & exchanges can take up to 30 days.

Any returns should be sent to: Studio Piia Hänninen, Laajalahdentie 14 A 9 00330 HELSINKI, FINLAND

Please direct ALL enquiries regarding returns to: info@piiahanninen.com. Please state your order number in the header.

Telephone: +358 50 557 2781 between 10.00-17.00 Weekdays.

Special Orders, Etc.

If you have any questions about special orders, or anything else that isn’t covered above, please email info@piiahanninen.com